In this practice we take complaints very seriously and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.
We operate a practice complaints procedure as part of our system for dealing with complaints. Our system meets national criteria.
Our Practice Manageress (Kayleigh) will be able to provide you with further information. Our practice complaints policy gives details of the procedure and is available on request from reception.
Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that may occur.
In the event a patient is not satisfied with the result of our internal procedure, a complaint may be referred to:
– NHS England, PO Box 16738, Redditch, B97 9PT
(However The Complaints Regulations state that where a patient is not satisfied with a practice’s response to a complaint, the next stage is for the patient to contact the Ombudsman. Patients do not have the option to bring the complain to NHS England once they have made a complaint to the practice.
– Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank London SW1P 4QP (complaints about NHS Treatment)
– The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London CR9 2ER (complaints about Private Treatment)
– The Care Quality Commission, City Gate, Gallowgate, Newcastle Upon Tyne NE1 4PA
– The General Dental Council, 37 Wimpole Street, London W1M 8DQ